Complaints

Your feedback Matters

COMPLAINTS

At Link Community Centre CIC, we are committed to providing a seamless and positive experience for all our users. If you have encountered any issues or have concerns about our services, we encourage you to share your feedback with us. Your input helps us improve and maintain high standards.

How to Submit a Complaint

If you have a complaint regarding our services, please follow these steps to ensure a timely resolution:

1. Contact Us First

Before submitting a formal complaint, we recommend reaching out to our support team. Many issues can be resolved quickly through our customer service team. You can contact us at contact@linkcentres.org..

2. Provide Necessary Details

To help us address your complaint efficiently, please provide the following information:

• Your name and contact details

• A clear description of the issue

• Any relevant screenshots or supporting documents

• The date and time of the issue

3. Escalation Process

If your issue is not resolved satisfactorily within 5 business days, you may escalate the complaint by contacting our management team at escalation@linkcentres.org. Please include your initial complaint reference number for reference.

Our Commitment

Once we receive your complaint, our team will:

• Acknowledge receipt within 1 working day.

• Investigate the issue thoroughly.

• Any relevant screenshots or supporting documents

• Provide a response and resolution within 5-10 business days.

Reporting Policy Violations

If you believe a user, listing, or content on Link Community Centre CIC violates our policies, you can report it directly via our Report Abuse feature or email report@linkcentres.org.

We value your feedback and appreciate the opportunity to improve our services. Thank you for helping us make Link Community Centre CIC a better platform for everyone.

Submit a complaint

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